Quote:
Originally Posted by BoatRatKat
First off, I'm not bashing Lowes...I'm just honestly stating a problem and looking for recommendations to solve this situation. For my Dad's 90th b'day my Mom and I pooled our money and put new carpet in his "mancave". It was ordered through Lowes. They ordered the wrong size and the installer came up short. They found another piece at the store but it is now seemed very obviously when you walk into the room and the seam leads to the bathroom. I know carpets often need seems but this seem is in the worst place possible. The installer agreed it looks bad, Lowes agreed it wasn't right....everyone agrees it wasn't done right but that's all they'll do...just agree and pass the buck. Both my Mom and I have called everyone possible many times over, we've both gone down to the store many times. Customer service is absolutely useless. They promise everything and deliver nothing. The carpeting cost over 1,000.00 and looks bad. My Dad has mobility issues and spends most of his time sitting in this room and it's a constant reminder that Lowe's is not standing behind their work. If anyone has any ideas how we can get them to actually fix this please share. My 86 yr old Mom is so upset about this, she feels as if they are just dragging this out to wear her down in the hopes that she'll go away and they are doing a good job. This has been going on since January. Thank you.
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Well, I’ll bash them. I was looking for intake A/C vent grill with filter, and yes the size matters whe I have way the vents run. Went online and said local store had 8 25’ by 20”. Go to store and they don’t have any. But, they did have 20” by 25” grill and exactly 8 of them.
So, I go home and order one online With exact size I need. The printout what I ordered show the correct dimension. Guess what I got? Yep, 20 by 25. So, another wasted trip taking the wrong size back. I find quit few computer error at Lowe’s online so you really can’t depend on them having items in stock. Good luck.