Quote:
Originally Posted by TheLawnKing
This might take a little work but it will deliver results. Do a search and find out who the CEO is of Lowe's and their corporate headquarters phone number. You'll never talk to this person, but your complaint will be given to some regional vice president. And trust me, when you get an order to fix something from that high up, it'll get fixed.
Maybe this sounds like Overkill, and it is. But it's the only way I've found to get above that level of CYA management. Good luck.
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That is actually an excellent idea. I worked at a large corporation and when we got a message from the CEO (or even a business CEO) to fix a customer complaint... we all jumped on it.
Not sure who intercepts the CEO email (I can guarantee he won’t get the original email), but you have nothing to lose!!