Quote:
Originally Posted by kathyspear
Yes, you get a "new customer" discount for the first year or two and then the rate goes up. I know lots of people call and complain and get a new "discount" rate. I have never done that. I'm happy with our Internet service and feel it is worth what we pay. Plus I just don't want to deal with those customer service people unless I absolutely have to. My blood pressure prefers it that way, too. 
k. |
There's an Xfinity store fairly near the house, and our "new customer" discount is up next month. I'll do the same thing I did last year, except I'll do it in person because I hate being put on hold on the phone.
I posted up-thread but here's what it boils down to:
You tell them THEY can choose which of two things will happen:
You cancel your service completely, and then sign back up again as a new customer with the new customer discount. This is timely, and involves paperwork and effort on their part.
Or
They can just give you this year's "new customer" discount. This is not timely, involves half a dozen computer screens and as many questions asked to the customer, and occurs instantaneously.
They will almost always pick the latter. And if not, you do the former, and the end result is the same, but it'll take a few hours to complete.