"Hello Nancy,
I am overly aware of your visit to our dealership as it will be the very last one. The way you and your husband spoke too and treated several employees is abhorrent.
Let me be extremely clear. You are not welcome at our dealership for anything for any reason ever again.
We also have nothing to do with Japanese whaling so stop sending us emails in regards to such matters.
Sincerely,
Tony Viero
General Manager
Phillips Toyota"
Judging by the letter the GM sent to a customer of 13 years, all I can say is res ipsa loquitur. (the thing speaks for itself). But just in case the OP thinks this means that the dealership was rude, well, think again.
PS: Some one who is upset over Japanese whaling wants to own a Prius-----gee, what a surprise!
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