Quote:
Originally Posted by retiredguy123
Research and knowledge about the true value of the car and being extremely polite and honest with the dealer will get you the best price. They hate that. Most car dealers are not honest and they want to prey on your emotions and get you excited, so that you will stoop to their level and play their games. You will never win that way. But, I am really mystified as to why the general manager would send such a negative letter to the OP. I think it was a mistake regardless of what the OP may have said.
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You only heard one side of the story. For the manager to tell a long time customer to never come back again says a whole lot about what happened. Doesn't take a rocket scientist to figure that out.