Quote:
Originally Posted by GOLFER54
Getting the ‘Run Around ‘ by any business today is unacceptable. The days where the ‘ Customer is always right ‘ is long gone. The response from the dealership is proof. I think if you or anyone else sees a car on-line that interests them, call the dealership and have them verify that it is definitely in stock, make a specific appointment with a salesman there, get his name, then before you leave your house, call and verify that that person is available within the time you both agreed on. For myself, I only buy Chevy’s.
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A good friend of mine, from whom I bought all of my music gear for 20 years, told me horror stories about some customers.
He credo was, "The customer is always right... Except when they're wrong!"...
He finally had to ban a certain customer from ordering expensive guitars, having them delivered and returning them, a week later, over and over again.
He would sell them anything they had in stock, but no more "special orders".
The customer went ballistic, insisting that he's take his business elsewhere, only to find he was also banned from two of the other dealers who were major sellers of that particular brand of guitar...
Word gets around about bad customers, just as it does about bad dealers...