1. The customer is NOT always right. Y'all got to just get that right the heck out of your heads, and that phrase needs to be stricken from sales manuals worldwide. In fact, not everyone who comes into the business is a customer at all. The ones who steal and then try to "return without receipt" - they're not a customer, and the business has no obligation by law or by store policy to be nice to them. What you observe as an actual customer, with the staff's treatment of what you THINK is a customer, might be something else entirely going on.
2. In this case, it sounds like the OP went in there with a sense of entitlement. There was no guarantee that the car would be available to that person. They didn't put down a deposit to hold it until they could see it. There were no promises made. It doesn't MATTER if the website didn't get updated within seconds of the sale. It doesn't MATTER that the company didn't call the prospective buyer to inform him another offer had come in. If you call a supermarket to find out if they have Eggland Best eggs, large white, the regular type, and they say "yes we have four dozen" and you go in 2 hours later and there's none on the shelves, do you rant and rave and whine about how the supermarket manager should have called you personally to tell you they were about to sell their last dozen of that type? If you do, then have another Xanax. Your current dose is way too low.
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