I also had a bad experience at Phillips! I won't get into detail about it other than being told something that was not true in order to convince me to buy. I ended up leaving with no fuss, going to another dealer of a different make and model of car and buying with cash. In reading the Dealer's response to this customer it only makes me glad that I didn't buy a car there and then face his wrath during maintenance/warranty activities. There is
no justification for ever treating a customer in this way. There is a famous food Market up north in Conn. which was featured on 60 Minutes quite a while ago. It had 2 rules for all of it's employee's. Rule 1, "the customer is always right" Rule 2, Refer to rule 1 !!
