Quote:
Originally Posted by MandoMan
I think you over-reacted on this. Mistakes happen. It’s annoying that the left hand didn’t know what the right hand was doing, but it happens all the time. For example, in real estate here at The Villages, I’m sure it’s very common for a sales agreement to be signed an hour before an advertised open house that is then cancelled. (Oh, wait, I did that a year ago when I bought my house here.)
And before you rush to the Ford dealer to buy a Mustang instead of a Prius, let me tell you about my girlfriend taking her Ford F-250 to the Ford dealer for an oil change and finding out three hours later that it hadn’t yet been taken in for the service. (That one was comped.) Then they needed to install new weatherstripping on a door, and they ordered the wrong piece—which was installed! The torn piece was pinned together! It will be replaced tomorrow. She’s annoyed, but she’s not saying she’ll never buy another Ford.
There are some annoyances that don’t deserve people trying to damage a business’s reputation or get a person fired. Things go wrong on occasion.
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I got several horror stories at several brand of dealerships. Ford, Chevy, Honda, Dodge and yes the famed brand Toyota. Usually it not the brands, but level of training and putting customers first. experienced this at large city dealerships. Small town dealerships are usually much better. But, majority went away with mom and pop stores.
I’ve had several fords and chevy’s only once was Ford was repaired by dealer for recall, it wasn’t broke till they recalled it, after that fuel pump when out ever 10,000 miles. Chevy was horrendous in 80’s, 90’s and early 2000’s Only problem I ever had with Honda or Toyota was servicing.
Few people actually follow up on servicing. How hard is it to pull dip stick and check level or look spots after you move you’re car? I willing to guess that more than half servicing at dealerships are above the dipstick full mark.
If you find good dealership IMO that’s rare, but if you don’t follow up on work you never know.