[CFrance]

Originally Posted by jswirs

I had something a bit similar happen at Ocala Ford / Lincoln, on the service side. The service was complete but no one told us, so we sat there for oven an hour, while the car sat in the "completed " area. Yes, we ask about it and were told it would be done ASAP. Finally after an hour I walked outside and saw the vehicle waiting there for us, with completed service.
We complained to the manager who promised nothing like this would ever happen again, but the repair they did was not complete, so, back to the dealership.
Bottom line, I wrote a letter to the owner, and that really got results. I find writing a letter is so much better than a phone call, and I mean a "snail mail" letter, not e mail.
Just my experience.

Except for one thing: Don't be a jerk in your letter.