My husband went to look at his beloved Magnum 16 years ago. He walked into the dealership, read the month's sales-by-associate report on the whiteboard through an office window, and asked for the sales associate with the least amount of sales. He was very polite in refusing the price due to it having a sun roof he would never use. After several polite back-and-forths, they took the price of the sun roof off, and he bought the car.
As they say, you can catch more flies with honey than with vinegar.
The Magnum has 200,000 miles on it, and DH is now extremely polite to Bobby at Accu-Tech. Frequently.
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It's harder to hate close up.
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