Don't buy a mustang. FORD Fix & repair Daily. We had a mustang big mistake. Toyota & Honda are excellent cars. Did you know that AL being online probably worked from home or not at the dealership? He should have called the dealership to make sure the car was available to drive & buy. Then given your name & told them you were on your way to see the car. He would have found at time the car had been sold. It was his error especially after he said it happens. If the car was sold 2 hours before it probably hadn't had time to be deleted from the inventory on the computer.
The salesman at the Toyota dealership didn't know what had happened & were trying to find out. I know how frustrated & upset you would have been but taking it out on people not knowing the situation with AL were just trying to help. It was AL you should have been angry with. Therefore management was defending his salesman. Management should have apologized to you & stated the online salesman don't coordinate with the dealership as they should have which would have saved you a trip to the dealership. Then he should have said "As I explained our personal had no idea what had happened therefore they were guite upset getting your verbal abuse & answered you accordingly. After he should have apologized for the mishap & offered you a free oil change or something.
In today's world customer service is very limited. In our day they knew how to appease an irrate customer. Today everyone working feels they are doing you a favor for working & we should be honored even if they no nothing ir can't help you.
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