[Albany]

I had exactly the same experience at Phillips Toyota. The internet guy set me up an appointment to drive a Rav4 hybrid and when I got there after much asking around,The car was not on the lot nor did they seem to know I was coming. They said the car was still in the process of being delivered, who knows where it really was. I felt that it was absolutely a deliberate waste of my time, and the internet staff are, I believe, instructed to get the person in the door no matter what. I did buy a new car, but it is not a Toyota.

By the way, a fully loaded Toyota Prius Prime is worth every dime of $35,000. In case you didn't know, you get a huge tax CREDIT.