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Originally Posted by BoatRatKat
I cannot believe I'm even typing this, I thought for sure it would be handled today as promised. For those who are following my Lowes carpet saga...my parent's carpet was supposed to finally be installed this morning after HQ became involved. They were supposed to show up between 8-10 and at 8:15 the installer called wanting to know how big the piano was because there were only two of them. Piano?! Red flag. My Mother told them there was a bed, dresser and small chair...NO PIANO... and they said ok and would be there in 20 mins. They never showed up, no phone call. After much back and forth we were told by HQ and the Installation Co that my Mother had refused the carpet when they called!! Never happened, I was there all morning. They have everything so confused and jumbled up, nobody knows what they're doing. They are supposed to come tomorrow morning now. I have no confidence in Lowes or the installer. What does this say about Lowes that even when HQ becomes involved they still cannot get it right. Meanwhile, my Dad's dresser drawers are piled in the dining room and his bed was stripped in anticipation of the carpet installation. I pleaded with my Dad to call the credit card company to try and stop payment on the carpet and he won't do it, he is a class act with high morals and character and that doesn't seem right to him. Lowes could learn a thing or two from my Dad. I am so sad that my parents are having to go through this nonsense.
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Could the installer have wanted the day off and pulled that stunt on his own? Of course the entire service has been awful it seems. I feel terrible for what you are going through. I would flip out!! Wish I had advice but I can say, I wouldn’t trust them to install anything at this point, this could get worse.