The last time we were at Culver's, we went through the drive-thru for 2 turtle sundaes. They gave us a # to wait in line (for ice cream???). We waited 15 mins and still no ice cream. Then I went back inside to talk to the manager who looked to be about 15. He questioned the girl making sundaes. She said she sent 2 turtle sundaes to the window. He asked the guy at the window what he did with the 2 turtles. That guy said he "gave them to someone in a car." Ironically, the receipt he gave me along with the # was charged to my card, but was for another order (fortunately, it was less than our 2 turtle sundaes). So, not only did someone else get our sundaes and not question it, but someone else was charged for them and didn't question it. The manager personally made our sundaes, but shrugged the whole thing off and walked away. This is the kind of work ethic you get with hiring high school kids and not hold them accountable for their actions. I fear we'll see this more and more in the coming days, weeks, months.........
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