[Stu from NYC]

Originally Posted by Boilerman

We have used Lowe’s for carpet installs up north and have been very pleased by the work and service.

We replaced the carpeting in our bedrooms here in the Villages and used the new Lowe’s on 466A. A complete disaster. They showed up and said they won’t move any of the TVs, and said we weren’t ready for the install because a few items were still in the bedrooms (they pointed to a small trash can and a footstool). They said they’ll get us rescheduled in a few weeks.

Now if you’ve ever replaced carpeting in a lived in house, you know how much effort is takes to empty out the rooms. We had everything moved into the other rooms of the house and it was a complete mess. I moved the trash can and footstool, and they said “too late”.

We called Lowe’s and the installer was demanding an extra $500 for “furniture moving” to come back and install. This was after Lowe’s had said they would help move the TVs (that I unplugged and disconnected before they arrived). We paid the $500 as we could not stomach the house being a mess for several more weeks.

Lowe’s has a contract here with one company that does all their flooring installs. I can’t remember the name of the company but I will NEVER EVER use Lowe’s again here for installs.

What a disgrace