Lesson learned
I learned my lesson years ago dealing with Lowe’s as I had to replace some French doors. The installation went fine until the installer accidentally put a hole in my siding and worse, right at eye level. Because the siding had faded, he stated that he couldn’t replace it and make it match. I contacted the store and they said that I had to take it up with the installer, not them. We ended up resolving the issue by rearranging the siding. At least the installer tried and while doing so he gave me an education on how he was hired and how Lowe’s contracts out their work. He recommended in the future to find smaller owned stores. As it turned out, the Pella doors needed an adjustment and sure enough a completely different subcontractor was sent out. Lowe’s at least stood by their warranty, but it has jaded me to stay away from big box stores for as I really don’t want to end up in court with a subcontractor.
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