Used Lowes in NY for purchase and installation of carpet in a very large finished basement. The workmanship on the installation was terrible. The room was wide so they had to install using a seam. Carpet also had a nap. Well they didn't install the 2 pieces with the nap in the same direction. 6 months later, several people coming out to see if it was the installers error. We finally got new carpet with installation.....bot at no charge. I have never, nor will I ever deal with Lowes for such an item. I'm sorry to hear your experience is also bad.
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