Quote:
Originally Posted by Dr Winston O Boogie jr
I have the Nova system and love it. I called them about a year ago and had them change the filters.
What I'm a bit disappointed about is that I was originally told that I would get an email from them notifying me that it was time to change the filters. I never received any notice. My filters hadn't been changed in about 4 years.
I'm also disappointed that they didn't put a sticker on the tubes with the date they were changed. I suppose I should have done that myself but I didn't think of it at the time.
Their service was great when he arrived and I like the system. I just think that communication could be a bit better and that they should do what they said they would.
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Hi
Sorry
We currently do not have a program to email people in advance . Also the technician should have applied a sticker on the unit when he changed the filters.
We recommend to put a reminder on your calendar .
We are currently trying to find a system to offer that service.
Thanks
Bob & Brad