Quote:
Originally Posted by joseppe
You're dealing with a 'monopoly' that does not have to provide any level of service to stay in business. I doubt you will get very far with any complaints you may bring. I would suggest you make every attempt to get another type of delivery service for everything that you can. Make sure things are shipped to you via UPS or FEDEX instead of USPS. However, when it comes to regular mail pieces you are at their mercy. No one else can deliver 1st class mail pieces. Keep track of things and complain to the 'Shipper' of the items that do not get delivered properly. Those who live in the new areas where the growth is rapid will probably experience more issues as they try to absorb the overwhelming number of new customers they have from that level of growth.
Remember that the LadyLake Post office probably has many thousands of customers who they are not going to loose no matter how badly they perform. Knowing that, you should realize that your complaints probably won't get very much attention.
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The post office is NOT a monopoly, there are many options.
Doubt all you want to the Post office has an excellent record of providing excellent service and being responsive to customer complaints.
The post office successfully delivers over 175 million pieces of mail daily - every day all year long. Delivering that many items daily there will be some mistakes. A common theme in complaints about misdeliveries is the recent change of address. And another common theme is that simply talking to the postal worker typically results in solving the problem.
And I wonder, could there have been any "recent" changes to the post office management that might have resulted in a reduction in service? Hmmm...