My Experience was positive
Maybe a year or two after I bought my house, my A/C quit on a weekend. I called around to find some guy who would come out and look at it. He gave me an estimate in the thousands. If I gave him a deposit right now, I could get a discount. I said I wanted to talk to Munns on Monday to see if it might be on warranty. He laughed at that... there was NO WAY that would happen. I gave him his deposit.
I did call Munns on Monday, it took them a few days to come out. Yep, they said it was covered under warranty. They wrote up a work order with NO CHARGE written in large letters.
I called the other A/C guy and asked for my deposit back. He said THEY ARE LYING TO YOU. He wouldn't give me back my deposit. After Munns came and fixed it at no charge, I called him back and demanded my deposit back. Eventually, I threatened to hire a lawyer and sue him before getting my deposit back. He deducted $125 from my deposit for a week-end service call.
Since then I have stayed with Munns.
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