UPDATE on this post. My appt with Munn's today was between 11:00-1:00 pm. I got a text saying Ryan was on his way (text included his picture, his experience and how long he'd been with the company -- nice feature, in my opinion). He got here at 11:30 and started checking the simple things like clogged drain. It was a big clogged, but that wasn't the problem. After a few checks of the pump in the garage, he took off the covers to the condenser and it was pretty quick to find the leak -- it was hissing and I could clearly see the hole in the small copper tube. He was able to braise it (I call it soldering) and also installed some sort of big blue filter thing (needed for impurities, etc. -- I don't know -- but Ryan is very knowledge and explained in detail how everything worked and why -- made sense to me).
Total cost including a year warranty for maintenance is $870 which includes 7 lbs of refrigerant. My system literally had zero left. I'm satisfied was the cost and impressed with technician.
Thank you everyone for your comments and for so many recommendations for Munn's.
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