My battle was with American Express and I got a wonderful answer from the executive office but of course they did absolutely nothing for me. I also complained to the government who basically just said your effed and gave the complaint back to the corporation to answer me, there was no investigation whatsoever on airport so I have to wonder what we spend our taxes on. When I do complain I explain to the person the reason for my complaint is that possibly somebody up the chain of command will listen and change things but of course I don't even expect the person I talk to to talk to their manager
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