Quote:
Originally Posted by mneumann02
My last two experiences with Village Airport Van were complete disasters and if you use airport van services might want to know. I will never use your company again and will actively advise others not to also. NOTE: The company advertises vans leave every 30 minutes.
May 2- Landed at Orlando Airport and got to parking space A-45 at 1:25pm. Van showed up at 1:30. At 2:10pm I asked the driver when he is leaving. Driver said not till the dispatcher releases me and there are 2 people with their luggage coming down the stairs. These people never showed up. The van finally left at 2:40pm- an hour and 15 minutes after I got there.
May 19- My son got to space A45 at 6:30pm. No van. I called the office and was told the van would not get there until 7:20pm, and then would wait 30 minutes for other passengers, which would be 7:50pm or 1 hour 20 minutes after my son got to the parking space. My son then called Uber and took that to The Villages.
Conclusion: There is no excuse for this. Their current policy is to load up the vans to increase profits, no matter the discomfort to your customers. But they continue to advertise on your website the vans "leave every 30 minutes."
Suggestions: Stop advertising 30 minute schedules. Stop loading up the vans to increase profits at the expense of having satisfied customers. (This van packing also means extended times for picking up to the airport and coming back to The Villages. And with Fenney now drawing customers, it can be well over 2 hours sitting in the van.) Hire more drivers.
Excuses: None really. They blamed it on Covid, but bad service from anyone is now blamed on Covid.
Reacation from TOTV Members: Please do not attack me. I wrote this for three reasons. One, to advise people what to expect from this company if they use them. Two, just to blow off a little steam. Three, I have taken this up with the company and hope they might reconsider how they operate.
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Agreed. On 5/19, got on their van at MCO at 3:15, but didn't leave A45 space until 4:00. Same excuse as was given to mneumann02. Didn't get home until 6:15, after touring everywhere from Fenney to Spanish Springs for drop-offs. Never again!