This is not new for these folks. Our last trip with this clown show was in 2019. We spent an hour just picking folks up for the trip. The van had a service engine light on and a low tire pressure warning light. The driver ignored it. After nearly colliding into a car on a lane change, we decided if we get to the airport in one piece we were done.
We now use Creative Concierge only. They cost more but we feel very confident with them, especially during the year of Covid. They are great in communicating and are always timely.
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