Quote:
Originally Posted by Russ_Boston
Just curious...How often did you need customer service that it became so bad you left them? I've had Comcast for a dozen years or more and called service maybe twice or three times. No issues with them. It's kind of weird. My son has had all sort of issues with them but others have never had to call. Hit or miss I guess.
I do agree DVR is priceless!
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Had Comcast for about 6 years, then went to Dish and back to Comcast. I had to call Cust Serv I dont know how many times. 2 issues. One for the Cable itself. I could turn to a channel and it tell me i did not purschase this channel. I am not talking about a Pay Channel, I am talking about like TNT or ESPN all in the HD Channels. I had to keep calling them. They kept telling me it was the box, or it was a service upgrade they had to do. They finally sent a tech to the house, we already had the newest box. He did some work and got it all set up. The next day the same thing. Channels would work then we couldnt get them no more. Then the issue with the High Speed Cable Internet. We bought a modem and a router from Best Buy, Got the service about 2 years ago. Well about 8 months ago they started charging us for a modem lease. We called them and had to fight with them about it. They told us that we had a leased modem, I told them show me the paper I signed for it. They couldnt show that since there is not one. So they credited our account. When they did that it didnt make any sense. My wife called them and the lady on the phone with Comcast, told my wife she didnt have time to explain the whole bill to her and hung up.
That was it. I called Direct TV the next Day. Got a better Package for less money, and alot more channels and the High Def is much better. Everything is alot better so far. So when I went to turn in my Comcast boxes for the cable TV. The lady had the nerve to ask me, "Sir where is the Modem you are leasing"????? And told me I owed them for past lease of it. There was a line of 7 behind me. I went off. Told them that is excatly why I am turning my stuff in. Turns out that 3 of the people in line where there for the excat same reasons. They wanted me to provide proof that I had bought my own modem. I told them show me proof that I leased it..... Again they couldnt.
That is it in a nut shell,,, Of course ALot I did not include here........
Nothing Like High Def TV..