Quote:
Originally Posted by skippy05
Be sure to use Custom Windows if you enjoy: Not showing up when promised, leaving the job after only 15 minutes of arriving to go work on another job, scratching up and denting your new frames while transporting them to your house in a manner that does not protect them from this, and installing them as if you'll never say anything, sloppily installing the plastic trim pieces and not even cutting them to the correct size, asking you to pay the remainder of the bill and they have not even close to finishing installing the product, denting/bending/creasing your screen frames while they insert them and bending them back into place hoping you won't say anything, ruining the crimping trim outside pieces so that they don't even hold anymore and hoping you don't touch them to learn that they are not even fastened on well, measuring wrong the windows and cutting them later with equipment and banging them into place. None of this made up, this is how they did mine. Wonderful Company.
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Sorry you had such a poor experience with them ours was fine.
They do seem to do more Florida rooms in the villages than anyone else.
They did ask for payment before job was totally finished. I refused and told them when it was done and we reviewed the job with their inspector we would pay.
They agreed and when we had a problem with a window lock they promptly came out and fixed it.