Residents can use either gates. Use the visitor gate if you're having problems with the resident gate. I've lived in The Villages for 14 years now, and I rather go through the manned gate. Most residents don't realize they have that choice. The visitors don't have a choice. The gate keeper is supposed to watch both gates, make sure traffic doesn't back up into the round-a-bouts and if there is time, check the golf cart crossing too. Since it is the resident gate that is most often crashed thru, I think we can see where the problem is.
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