I think some people mischaracterize a changing marketing plan as a "broken promise". I never met Harold Schwartz. He never promised me a thing. I was a dentist in a practice that my grandfather started in 1925. I don't think I'd have had much of a practice in 2010 if I felt I had to do everything the way Grandpa did. And there were some people who complained that I didn't do everything the way Grandpa did. Well, too bad. Grandpa ain't here anymore.
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