I have seen that Samsung repair services are few and far between, Orlando may be the closest. We have used Beck's in the past for our Whirlpool icemaker, not sure they service Samsung. I have heard that Fields is good. You could try calling each of them. If you are lucky you may have damaged a belt, but at 11 years old I agree it may be near end of useful life.
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Pennsylvania, for 60+ years, most recently, Allentown, now TV. 
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