Quote:
Originally Posted by PennBF
We have used LSL Golf Cart Garage and just don't feel comfortable with them. Last time we went in to buy something for our cart that was over $1,000. We had a very nice saleswoman who was waiting on us and she was really good and we were ready to make the purchase when a guy came over who acted like a manager and grabbed the sale right from her and started pushing her aside. It was embarrassing for us and you could tell it was embarrassing for the saleswoman. We could see what was happening and it was very unpleasant so we left and went to the Spanish Springs cart sales office and bought our merchandise there. We are fully aware the same company would book the purchase but there was no way we were going to be a party to such behavior as the one shown by the so called Manager. at LSL.  |
So you validated the guy's bad attitude by walking out. I can just imagine the conversation: "Jenny, see what you did? That's why *I* need to handle ALL sales! If you hadn't started with this customer, they would've been mine from the start and we would've made bank on the sale." Jenny, in her head "they don't pay me enough to take this crap from him" and that puts her into "bad day employee mode" for the whole rest of the day.
What you should've done, was tell the guy "hey hold on thar, baba-blouey, this gal here is doin' a bang-up job and I wanna stick with her for this sale. So you can just go right on ahead and skeet-daddle back to your cubby and text-porn on your cell phone. Me and Jenny got some paperwork to fill out."