Quote:
Originally Posted by retiredguy123
The first thing I would try is to use a computer or tablet and go to amazon.com. If you are already logged in, I would log out and then log back in with your Amazon username and password. Then, go to the customer service section and click on "my account", and go to the "sign in and security" section. If you still cannot get to your account, you can try the online chat function which is often better than trying to talk to a person on the phone. They should be able to ask you questions and get your account back. Good luck.
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Thanks for being there this orning. I have done everything you suggest. It finally brings me to an add an account area and if you don't add an account it sends you to an area where you wait to get an email with an OTP which is supposed to fix everything, it does not. I am still left with an account that is right now useless and with no way of resolving this.