Sorry, but I don't know what to suggest. It seems like the person at 1-800-388-5512 could verify your account. I didn't have any problem getting through to a live person on that number. If you have made too many attempts to log in, you can wait awhile, and I think it will reset. Another option may be to use a different device. If you don't have one, you can go to the library and try to log in on one of their computers. Feel free to send me a PM. Good luck.
|