There is Amazon Customer service 1-888-280-4331 and then there is Amazon Synchrony Bank 1-866-634-8379. Is it possible that your Credit Account got messed up and not your actual Amazon shopping account? They share the same number but are also controlled at two different places.
When you call for customer service just say English Speaking Agent from The United States and that's who you will get. I usually don't do that unless it gets to be a serious situation like yours. I want to be polite to all of them but what good is it if I can't understand them?
Good Luck.
We have a few Amazon Echo's but didn't hook up our account to them. Just not comfortable with that yet.
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