Quote:
Originally Posted by OrangeBlossomBaby
They didn't raise the price. You simply allowed your year (or 2-year) agreement to expire, and now they're charging you the normal price. You were paying a discount.
Give them a call, be willing to sit on hold for awhile and get frustrated pushing buttons on your phone to get a live person (1-800-xfinity).
Tell them you know the plan is $50/month for new customers, and YOU are giving THEM two options:
They can cancel your service, at which point you're now a new customer and will sign up again with the $50 price.
or they can just renew your recently-expired agreement.
The extra you're paying is probably your modem rental. I own my modem, so I don't pay that extra $9/month.
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Just an FYI... they don't consider you a "new" customer until you have been disconnected for a specific period of time. It's either 90 days, or 6 months - I can't recall. It's to prevent exactly the scenario described above. Most folks don't want to disconnect for any extended period of time.
My 2 year period recently expired. I called them just prior to it expiring. My bill was going to go from $130/month to $175/month. I had 200Mbps internet and the 220 channel package. The best they could offer was $155/month, even when I threatened to cancel. Their cost to drop to just internet 200Mbps was $75/month (which doesn't include the modem or taxes).
I cancelled and got CenturyLink Fiber (now called Quantum Fiber) 1Gbps (yes, that is 1,000Mbps!) for $65/month. No taxes, guaranteed for life price as long as I stay with them. It includes the modem. For those that say 100Mbps is enough, it is, if you are only streaming on one device. The issue comes up when streaming HD or 4K content on multiple devices. The issue becomes one of bandwidth, not top speed.
After getting Quantum installed, I called to cancel, and of course they said they now had a better offer for me. Too late, I'm gone and done playing their games.
If you are a T-Mobile cell customer, you can get YouTube TV for $55/month for as long as you are with T-Mobile. That's a $10/month discount! You can also get Philo for only $10/month. Philo offers several channels we watch that are not on YouTube TV - The GameShow network, Hallmark channels, and several DIY channels.