Quote:
Originally Posted by Pebbles
We are still dealing with Furniture Galleries regarding our order from September 10, 2008. We are in contact with a Roberta, who keeps telling us we will be receiving our furniture. It is now six months and we want to forget about it.
Unfortunately we went through the delayed billing promotion which is with Broyhill Credit Services. I have written to this company telling them I have not received my furniture and to please correct the billing and show a zero balance. I keep getting letters back saying that they have a contract from me saying I will pay for the furniture when it is received, guess the contract I signed when I ordered the furniture back in September 2008. We were sending letters because we wanted to have everything we have done in writing.
After receiving the letters, we have called Broyhill Credit Services several times, we speak to a representative who cannot give us any answers. We ask to speak to a supervisor, only to be put on hold. We have waited for over an hour each time and no one ever comes to the phone. We have gone to the store to speak to Roberta, but we are told she is busy. We have sat at the store and waited, but except for one time, she never appears. The one time we saw Roberta was last month and she promised our furniture would be delivered before the middle of March. It is now the middle of March, no furniture.
Any advice on what we can do. We are getting billed for furniture we have not receivedand I doubt will ever receive. I want to be able to go out and order new furniture from another store, but with this billing hanging over my head, I am afraid to do so. How can I be held to a contract that said I would have my furniture in eight to ten weeks, and it is now six months.
Thank you for any help you can give me.
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Screw them
You need to do what I did and thats contact your credit card company if you used it to order the furniture. Fax the CC company and even mail them by certified mail copies of your order showing date along with copies of your statemant showing those charges. Write a letter along with the documents stating that you ordered and haven't received any of it and that you contacted the merchant and found they have gone out of business. DO NOT I REPEAT DO NOT TELL THEM THEY FILED FOR BANKRUPTCY. DO NOT TELL THEM OF YOUR CONVERSATION WITH THE MANUFACTURER BROYHILL.
You have protection under the law as a consumer not to be ripped off by these furniture businesses.
So if you bought with a credit card your OK.
Good luck and please keep us posted.
P.S. on't be surprised to find that they may have sold your furniture during one of there close out sales.
We found our sofa/love set on the floor being sold at the same price we paid for it. So don't believe the bull about close out sales. These people lie,lie,lie.
Damn them for trying to sell my stuff. We got it and still called our CC company. Damn losers.