[TerriS]

Originally Posted by ThirdOfFive

1. Gas is faster.

2. We have Xfinity--quite an improvement from the snail-slow DSL we had before we moved here. Great speed and pretty reasonable price. The trade-off, in our experience, is that Xfinity is Comcast and Comcast, even back some years in our experience, has never been outstanding in customer service. A few months back we got our bill, but for TWO months and with a late fee tacked on. I finally got a live person (took a couple of letters to do it, and then they called me) and pointed out that I had sent out the check for the previous month's payment a full sixteen days before it was due, but was cashed by Comcast on the precise due date. I had the records to prove it. The Customer Service rep, an oily, patronizing sort, said that Comcast ALWAYS posts payment on the day it was received, but that he would grant a "one time only" revocation of the late fee. I thanked him but said that in the future my Comcast payments would be sent certified mail, at random intervals. just to make sure it never happens again. Hasn't happened since.

Case #2: A couple of weeks back our service went down. I called them and they obligingly sent out a tech the following day. After running numerous tests and replacing some hardware outside he finally checked out my modem and was amazed. It was obviously a modem that had been previously used, and "That's the WRONG modem for your service!" He replaced with a newer, different model, and the service has been great--but yesterday, I got my bill and they had tacked on $100 for the "service call" even though it was their hardware that had been the reason for my outage!

So...love the service. Can't express the same love for Comcast.

That is my biggest concern with Xfinity I had bad experience with them in GA years ago which is why i am leaning toward Spectrum