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Originally Posted by Hifred
Thank you all for your support. It turned out per the water company there was a "miscalculation " and I am now being credited back 50,000 gallons making my monthly use about 2,500 gallons. I was really worried when I first saw that bill. But today, after phone calls and emails I did get a written response with a new adjusted bill. I think those of you who said not to let any company have direct access to your bank account were correct. I am stopping the automatic payment option on all of my accounts. This experience was a real eye opener. I am really glad I had this site to turn to. Hearing the suggestions was very helpful.
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I'm glad your story had a happy ending and the situation was resolved. But I'm suspicious because of similar problems recurring in TV many with no resolution or identified cause. Is there willful ignorance on their part, especially with those who pay with automatic payments? It seems like a racket to me, similar to law firms illegal practice of overbilling. They hope you won't notice!