A few years ago we were in the market for a more comfortable SUV. We wanted to check out the Toyota Highlander at Jenkins Toyota. The young man who snagged us would not show us the Highlander. Wanted us to pick out our options.
We weren't ready to pick out options. We needed to pick out a base model. He wouldn't budge. Policy, have to pick out options, then pick vehicle. Nope. We left, a bit noisily.
I think the game is once you pick out options, in some minds, the car becomes more 'theirs' and they are more likely to purchase something.
We won't be back; we don't spend money where we are treated like stubborn children.
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