Quote:
Originally Posted by JoMar
Phillips Toyota is outside the bubble. Purchased a car there almost 6 years ago, go there for service and have NEVER been approached by a salesperson, in the store or on the phone. Now Phillips Buick GMC was a different story when we were looking to trade in the Lexus.....high pressure, didn't listen, wanted to escalate to bring a manager in.....we left. The sales guy at phillips Toyota was low key, easy to talk to, responsive....even the finance guy was great even though we weren't using them....part of the process. Sales guy was old school, he retired two years ago. Approaching 100K miles, assuming we are about half way to trade in time.
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Yeah I get my Scion serviced at Phillips. I'm positive that it costs more than taking it to Jimbob's Auto Repair in some other area. But I'm also positive that I've never met Jimbob, I don't know if he's reliable, or if he'll swap out my bad oil for worse oil, put sugar in my gas tank, and tell me that "fixing" my car just exposed all the previous damage that'll cost only $2000 to fix.
I know Phillips won't do that, and to me. I'll pay $100 for a danged oil change, but at least I'll know that's all it'll be.
When it comes time to buying a car, I'm pretty cut-throat. Jaguars are really the only cars that I can actually fall in love with. If it's not a Jag, it's just a form of transportation. They won't impress me with pretty, shiny, color, cupholders, 20-way electronic massage-chair reclining seating, blah blah blah. I'm someone who lived in my VW Bus and did my own (crappy but functional) bodywork on it. I don't need fancy. I need reliable and affordable.
And they never expect a woman to care about that stuff, so it usually puts them off script. Which is fine, and my intention.