I'd say this is not common behavior, but something similar enough happened to us too. There are other threads on this board on this topic.
We felt our rep was pushy, I asked for (and received) references on this board, phoned TV, and asked for the rep who sounded appealing to us (Debra Park).
She was great. She did ask why we were displeased with the former rep (we told her) and it was not a problem to change reps at all.
Best wishes.
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