Sorry to hear of your bad experience.
We were down in March and had a great rep. She was with us no matter what! She went out of her way many times. We had a simular situation with a last minute request...our rep did everything but drive us to the airport. We did end up buying a beautiful home. However, when we left TV we hadn't yet decided and were still thinking it over. Upon saying good bye to us there was never any signs of anger or what ever. We did call her a few days later and she got our sale. She even helped us through the complete closing process and went out of her way to make sure we were happy.
If you would like her name...drop me a line
camp12345bell@sbcglobal.net and I will give it to you.
Good Luck,
Bob