Yesterday I bought tickets to two upcoming shows. First, I went to the website but refused to purchase with $17 "convenience" charge tacked on. I received the email from TV box office last week and expected a service fee and tax to be added on. The message said those would be added regardless of the method of purchase. Decided to try ordering by phone. After about 20 minutes, I got to talk to a real person. By using the online seating chart I was able to choose the seats I wanted. To my surprise, there wasn't a fee or tax added on. I'm a bit confused.
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