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Originally Posted by Cathy Kennedy
Where do missing packages go? Are they like socks or Tupperware tops? Amazon says they delivered a package to our parcel locker on 8/17. No package and/or key left in our parcel locker. Left a note for mail carrier but have not gotten any reply. We continue to get other peoples packages and make sure we get them to the correct address. If anyone has come across a package for 5579 Brett Way could you please let me know. I'd be happy to pick it up. TIA
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I posted a thread on here a couple of months ago for the same issue. My mailbox is at Chula Vista. Had to escalate my lost packages (more than one) to the Manager at the Post Office in Lady Lake. Long story, short: after escalating the problem up to the SunCoast District, did get some help but it was short-lived.
Since then have received other's people packages (I just go deliver to their house), have also just this last week had another of my packages say it was delivered to my box and not there & no key. Printed off the tracking info and took to the Lady Lake PO and spoke to a Manager (Matt). I will note I had previously tried to talk to our Carrier who was in the back of our boxes, but she refused to talk to me and said it wasn't her responsibility to find misdelivered packages.
Found out from Matt that they use a contractor service Carrier for packages. He tried to get ahold of the guy on the phone and couldn't reach him. Matt said he'd go up to the boxes to see if he could find my package and then call me within a couple of hours. He did just that. Found my package in another person's box and then put it in mine. Also he STILL had not heard back from the contract carrier.
Will make another note that while I was standing at the post office waiting for Matt to first try to reach the carrier, two other women were speaking with another person at the post office and they had 3 packages missing. It had been a couple days and the post office had given up trying to find them. They were being told all they could do was file a claim on-line. They were very angry and frustrated.
If it's priority mail then there's insurance where a claim can be filed. If it's not, then many times you're out of luck. Many products on Amazon are small business sellers and can't and shouldn't be held responsible for the incompetence of the post office. Postage was paid and the USPS is responsible to deliver. If they don't, they should be the ones to pay for the product and the customer -- us -- shouldn't have to go through the frustrating hassle of filing out claim forms, etc. In fact, the Carrier should have to complete the claim form and then they'd probably learn to be more careful when delivering packages & mail.
Don't know which post office box location you're at, but you're not alone in the frustration of frequently missing packages or having to go redeliver. As for their "redelivery box" -- had a letter for someone else and wrote on it "not at this address, return to sender" and the carrier just put it back in my box. I had to take it to the Post Office and explain and give it to one of the clerks (envelope return address looked like it might be something important and it also said "don't forward").