Quote:
Originally Posted by FLgirlNow
I posted a thread on here a couple of months ago for the same issue. My mailbox is at Chula Vista. Had to escalate my lost packages (more than one) to the Manager at the Post Office in Lady Lake. Long story, short: after escalating the problem up to the SunCoast District, did get some help but it was short-lived.
Since then have received other's people packages (I just go deliver to their house), have also just this last week had another of my packages say it was delivered to my box and not there & no key. Printed off the tracking info and took to the Lady Lake PO and spoke to a Manager (Matt). I will note I had previously tried to talk to our Carrier who was in the back of our boxes, but she refused to talk to me and said it wasn't her responsibility to find misdelivered packages.
Found out from Matt that they use a contractor service Carrier for packages. He tried to get ahold of the guy on the phone and couldn't reach him. Matt said he'd go up to the boxes to see if he could find my package and then call me within a couple of hours. He did just that. Found my package in another person's box and then put it in mine. Also he STILL had not heard back from the contract carrier.
Will make another note that while I was standing at the post office waiting for Matt to first try to reach the carrier, two other women were speaking with another person at the post office and they had 3 packages missing. It had been a couple days and the post office had given up trying to find them. They were being told all they could do was file a claim on-line. They were very angry and frustrated.
If it's priority mail then there's insurance where a claim can be filed. If it's not, then many times you're out of luck. Many products on Amazon are small business sellers and can't and shouldn't be held responsible for the incompetence of the post office. Postage was paid and the USPS is responsible to deliver. If they don't, they should be the ones to pay for the product and the customer -- us -- shouldn't have to go through the frustrating hassle of filing out claim forms, etc. In fact, the Carrier should have to complete the claim form and then they'd probably learn to be more careful when delivering packages & mail.
Don't know which post office box location you're at, but you're not alone in the frustration of frequently missing packages or having to go redeliver. As for their "redelivery box" -- had a letter for someone else and wrote on it "not at this address, return to sender" and the carrier just put it back in my box. I had to take it to the Post Office and explain and give it to one of the clerks (envelope return address looked like it might be something important and it also said "don't forward").
|
The "keyboard" warriors on this site will of course refute what you have written, you can count on it. I can tell you it has been a nightmare for years, used to have a place down in Spanish Springs where folks who were NOT part of the U.S. Postal service, went through resident's mail and some of the very unprofessional remarks I overheard there I would not repeat (again, there are those who would swear it was not true), in all the ensuing years, we've only found it getting worse (due to Covid and the increased number of mail order deliveries ?). In all the places and all the states and neighborhoods we've lived in throughout the career years, have NEVER had as many letters (some VERY important looking !) delivered to addresses not even close to ours, so many missing packages (so fortunate that we have had other residents bring our packages which had been delivered to them (again, at an address not even close to ours !). Thankfully we live in a community where most people are honest and go out of their way to do the job of the "mail handlers" and delivery people, but yes, it is abysmal, and we all know what happens if one mentions anything that is not "perfect" in The Villages ! It's like you are trashing the entire community if you simply state the truth... as YOU did very well ! I hope you get your package, it's heartbreaking and in some cases very serious (like IRS letters, checks, etc. )