Regardless, service without a smile is NO EXCUSE! Patience...yes. Acceptance of indifference or rudeness because they're having to work... absolutely not! That's what I've experienced lately and that means no tip. I start at 20%+...and I don't judge on things out of the wait staffs' control. But, service without a smile, rudeness, or inattentiveness....that 20% decreases rapidly.
|