Three days ago we had the single worst example of customer service possibly in my lifetime thanks to Spectrum. We have their basic 200Mb internet and 'basic' cable TV for roughly $100 taxes & fees included. We decided to drop the cable part and only keep the internet. They would not let us!! We were transferred to a 'retention specialist' who from the time he joined the call reminded of the worst kind of car salesman. He started asking what we liked about the service, what we wanted in addition to our current service, talked about anything and everything but reducing our service like we were asking. After about 15 minutes of this we politely asked them to just drop the TV and he really got belligerent with us telling us we must want the service since that's what we ordered, telling us he was going to charge us the same $80+ price for just the internet because he could. He wouldn't let it go! I finally had to more politely than I should have hang up. Unreal, the guy acted like we made a pact with the devil and were trying to break an unbreakable agreement. I've experienced some high pressure salesman in my life but this guy was unhinged. The Villages HAS to allow more competition in our neighborhoods because I'd give anything not to ever have to deal with Spectrum again in my life. DO NOT CHOOSE SPECTRUM over AT&T or Xfinity/Comcast if you actually get a choice, trust me we've had them all.
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