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Originally Posted by Buckeyephan
When I tried to continue a recorded program that I began last night, I found it and most of the programs I have recorded over the years had disappeared overnight. Tried to have technical services help but they said the programs had disappeared from the cloud. My DVR only has 19% being used. Her suggestion was to either buy the movies or record them again. Not possible since many were from commercial channels or not available any more. So, tomorrow I plan to bid Comcast adieu. We could return to Direct Tv but we also need internet and a landline. How is Spectrum? We are not interested in “cutting the cord” or some of the other methods some people choose to use. My sister did that and by the time she subscribed to the streaming services, it costs her more than before and she has less. I think Spectrum and Direct Tv are the only options for where we live. Looking for feedback from people who use either of those. Thanks.
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I think you are making a mistake. You are not going to improve your service by switching to another provider. I have been very satisfied with Xfinity for 5 years, with only a few issues. And, they seem to do a pretty good job with customer service. One way to keep recorded DVR programs for a long time is to download the shows to a tablet or a laptop computer. Then, you are not dependent on the cloud for stored content.