Quote:
Originally Posted by LizzieBorden
Heres how it happens. A CSR (customer service rep_) gave you the information. If you call back, you sometimes get something different. Unless you speak to a supervisor….each one is trained But depending on how much knowledge the retain, or take the time to look up, is what you get. Last year I called and asked to have my serviced reconnected at an earlier date than I gave them in May. The person I was talking to told me I couldn’t do that. I said, but I can do that, he told me I couldnt. I hung up, called back and got someone who knew what they were doing and got my service restored on the new date. I worked in a call center, I am familiar with how it goes.
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Yikes! With the time it takes to actually talk to a live person, if I hung up on them and called back, I’d have to allow half a day!
We’ve debated cutting the cord, but like the poster upthread, found that for the product and functionality we want, it’d cost about as much as the cable company, so we stay with xfinity. We have a cable-landline-WiFi bundle with one DVR box. The other two TVs are smart TVs, with which we can use xfinity stream to record, watch etc. We like zipping through commercials on recorded network tv programs and love the voice-activated remote. It’s still the cable company when it comes to customer service, but luckily we have very little reason to call them.