We have Charter and the DVR works fine. We had Charter in a different state with a better DVR. Not sure why this one is different, but it’s meeting our needs. The salesperson tried to sell us the DVR in the Cloud deal, but it wouldn’t work with our brand new Samsung. It was very frustrating because it took them two weeks to get us connected to a regular DVR. We are happy enough with it now. It records what and when we want it to.
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